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Quality
I achieve excellence
"Excellence in quality is the art of doing well what no one sees, but everyone expects"
Henry Ford
I observe what no one points out, where everyone is looking
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Implementation of Quality Management Systems (ISO 9001, 14001, 13485…)
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Internal quality audits and continuous improvement
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Evaluation and enhancement of telephone and in-person customer service
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Design and supervision of customer service protocols
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Inspection of facility conditions, cleaning, and maintenance
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Assessment of the reception and common area experience
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Organization, signage, and safety of the warehouse
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Definition of product/service quality control protocols
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Management of complaints and incidents
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Redesign of operational workflows to improve efficiency
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